Customer Service Representative Required In Medanta Hospital

0 - 1 Years

Gurgaon


Job Description

Company- Medanta Hospital
Designation- Customer Service Representative
Qualification- Graduate with Good Communication Skills
Salary- 14K to 18K In hand
Location- Gurgaon Sector 38
* Both Male & Female Candidates Can Apply.






Duties & Responsibilities-

• Welcome customer / patients as they arrive at the CSR counter and inquire into how they would like to be assisted
• Provide necessary information regarding the facility’s services and doctors’ availability
• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded
• Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays
• Assist patients in understanding how their insurance coverage works and calculate and present copays
• Execute medical equipment and supplies orders from vendors and suppliers and ensure that they are expedited
• Follow-up with doctors and nurses to obtain necessary information to complete patients’ records
• Process payments for services rendered and assist with the billing procedure
• Provide feedback and information to coding and billing personnel in a bid to streamline accounting processes
• Respond to queries from customers / patients / family members and insurance companies over the telephone and through emails
• Monitor call status for responses from various departments to ensure that call returns are done in a timely manner
• Follow-up with callers within a specified period of time (24 hours usually) to ensure customer satisfaction

Salary 1 Lac 50 Thousand To 2 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 1 Years
Qualification B.A, B.Com, B.Sc, M.A, M.Com, M.Sc

Key Skills

Customer support customer handling

Company Profile

Company Name

Medanta Hospital

About Company Medanta (The Medicity) is a multi-specialty medical institute located in Gurgaon in the National Capital Region of India. It was established in 2009, with cardiac surgeon, Naresh Trehan.
Contact Person Mr.Mandeeep Sharma
Address L-10, Om Building, 3rd Floor ,Near Vishal Mega Mart Red Light Mahipalpur, New Delhi
Mobile 7027775743
Email ID psgroup.sharma@gmail.com

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