0 - 1 Years
Faridabad, Gurgaon, Ghaziabad, Noida
Bank- Bank of Baroda
Designation- Team Leader
Qualification- Minimum 12th Pass with Good Communication Skills
Salary- 12K to 15K In hand + Esic + Pf + Incentive
Location- Gurgaon, Noida, Ghaziabad, Delhi, Faridabad
Fresher & Experienced both can apply.
Duties & Responsibilities-
1) Coach team members to high performance to achieve quality and efficiency goals.
2) Provide both leadership and management skills to foster an enthusiastic, inclusive, and efficient work environment.
3) Conduct monthly one on one coaching sessions with each team member to drive high performance in the areas of quality, efficiency and first call resolution.
4) Partner with support teams to achieve department service level goals.
5) Complete five to seven quality call reviews per month for each team member to support coaching and ensure adherence to corporate and department policies.
6) Provide timely and effective communication to team members to ensure awareness and commitment to department and corporate initiatives.
7) Ensure regulatory requirements are met for team members.
8) Ensure team members adhere to Key\\\'s policies and procedures.
9) Document performance levels for team members and provide information on a regular basis as part of the coaching process.
10) Document and complete annual performance reviews for each team member to foster a high performance culture.
- Maintain personal files for employees for effective record- keeping.
1) Partner with branches and district management to support client focused solutions to complex issues.
2) Provide leadership to the Contact Center and Segment strategic initiatives.
3) Demonstrate a mastery of critical systems, product knowledge and policy knowledge to supoort the development of a team member.
4) Collaborate with other departments within the Contact Center to facilitate the timely resolution of escalated issues and challenges.
|Salary||1 Lac 50 Thousand To 1 Lac 75 Thousand P.A.|
|Industry||Banking / Investments / Stock Market / Financial Services|
|Work Experience||0 - 1 Years|
|Qualification||Higher Secondary, B.A, B.C.A, B.Com, B.Sc|
Bank Of Baroda
|About Company||Bank of Baroda (BoB) is an Indian multinational, public sector banking and financial services company. It is owned by Government of India and headquartered in Vadodara, Gujarat. It has a corporate office in Mumbai, Maharashtra. The government of India announced the merger of Bank of Baroda, Vijaya Bank and Dena Bank on September 17, 2018 to create the country's third largest lender. The amalgamation is the first-ever three-way consolidation of banks in the country, with a combined business of Rs 14.82 lakh crore, making it the third largest bank after State Bank of India (SBI) and HDFC Bank.|
|Contact Person||Mr.Mandeeep Sharma|
|Address||L-10, Om Building, 3rd Floor ,Near Vishal Mega Mart Red Light Mahipalpur, New Delhi|