Company- Flemingo (Duty Free Services)
Designation- Team Leader
Qualification- Minimum Graduate with Good Communication Skills
Salary- 13K for Fresher + Incentive
Shifts- Rotational / 15 Days Working
Location- IGI Airport
Note- mandatory Docs- Passport / DCP PCC Verification
Duties & Responsibilities-
1) Coach team members to high performance to achieve quality and efficiency goals.
2) Provide both leadership and management skills to foster an enthusiastic, inclusive, and efficient work environment.
3) Conduct monthly one on one coaching sessions with each team member to drive high performance in the areas of quality, efficiency and first call resolution.
4) Partner with support teams to achieve department service level goals.
5) Complete five to seven quality call reviews per month for each team member to support coaching and ensure adherence to corporate and department policies.
6) Provide timely and effective communication to team members to ensure awareness and commitment to department and corporate initiatives.
7) Ensure regulatory requirements are met for team members.
8) Ensure team members adhere to Key\\\\\\\'s policies and procedures.
9) Document performance levels for team members and provide information on a regular basis as part of the coaching process.
10) Document and complete annual performance reviews for each team member to foster a high performance culture.
- Maintain personal files for employees for effective record- keeping.
1) Partner with branches and district management to support client focused solutions to complex issues.
2) Provide leadership to the Contact Center and Segment strategic initiatives.
3) Demonstrate a mastery of critical systems, product knowledge and policy knowledge to supoort the development of a team member.
4) Collaborate with other departments within the Contact Center to facilitate the timely resolution of escalated issues and challenges.
|Experience||0 - 1 Years|
|Salary||1 Lac 25 Thousand To 1 Lac 75 Thousand P.A.|
|Qualification||B.A, B.Com, B.Sc, M.A, M.Com, M.Sc|
|Key Skills||Team Leader|
Flemingo (Duty Free Services)
|About Company||Flemingo International is a Dubai based global duty free and travel retail operator with a focus on emerging markets. Nearly two decades ago, realising the potential in the trade routes between East Africa and the Middle East, Flemingo opened its first outlet in Africa and its distribution business in Dubai. This was followed by further expansion in Africa. In 2003, Flemingo entered Asia with its first outlet in India.|
|Contact Person||Mr.Mandeeep Sharma|
|Address||L-10, Om Building, 3rd Floor ,Near Vishal Mega Mart Red Light Mahipalpur, New Delhi|