Eligibility Criteria: Minimum 12th Pass With Good Communication & Skills
Salary- 12,000/- to 15,000/- Per Month
To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets etc.
This skill will also do sales with assigned customer based mapped to them
Measure of outcomes NPS, Service Level, Service Quality and Sales.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
|Experience||0 - 1 Years|
|Salary||1 Lac 25 Thousand To 2 Lac 50 Thousand P.A.|
|Industry||Banking / Investments / Stock Market / Financial Services|
|Qualification||Higher Secondary, Other Bachelor Degree, B.A, B.C.A, B.B.A|
|Key Skills||Customer care problem solving customer handling Customer service|
Kotak Mahindra Bank
|About Company||Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, Reserve Bank of India (RBI) issued the licence to Kotak Mahindra Finance Ltd., the group's flagship company, to carry on banking business. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of personal finance, investment banking, general insurance, life insurance, and wealth management. Kotak Mahindra Bank has a network of 1,369 branches across 689 locations and 2,163 ATMs in the country (as of 31 March 2017). In 2018, it is the second largest private bank in India by market capitalization after HDFC Bank.|
|Contact Person||Mr. Mandeep Sharma|
|Address||2nd Floor, Upstairs of The Tribune Office, M.R Complex, Delhi Road, Near Sonipat Stand- 124001.|