Post- Customer Retention Executive
Eligibility: S.S.C to Graduate
Salary- 10,000/- to 15,000/-Per Month In Hand + Incentives
Responsibilities and Duties:-
Develop new strategies for customer retention activities.
Respond to customer queries and address service complaints in a timely manner.
Work with Sales Manager in implementing sales promotion activities.
Track contracts that are soon to be expired and contact customers for renewals.
Develop product presentations and demonstrations to customers.
Analyze customer feedbacks and develop new techniques to ensure customer retention.
Provide excellent customer services and ensure customer satisfaction.
Build positive working relationships with customers for repeat businesses.
NOTE- CHARGES APPLY
|Experience||0 - 1 Years|
|Salary||1 Lac 75 Thousand To 2 Lac 50 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Qualification||B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.Tech/B.E, M.A, M.C.A|
|Key Skills||customer care customer support customer handling|
|About Company||Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighbouring (or nearby) country is called nearshore outsourcing.Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.|
|Contact Person||Mr. Mandeep Sharma|
|Address||L-10, 3rd Floor ,Near Vishal Mega Mart Red Light Mahipalpur, New Delhi|