Post- Customer Care Executive
Eligibility: S.S.C to Graduate
Salary- 10,000/- to 15,000/-Per Month In Hand + Incentives
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
sist with placement of orders, refunds, or exchanges.
dvise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
nswer questions about warranties or terms of sale.
|Experience||0 - 1 Years|
|Salary||1 Lac 50 Thousand To 2 Lac 50 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Qualification||B.B.A, B.Com, B.Ed, BHM, B.Sc, B.Tech/B.E, M.A, M.C.A, M.Com, M.Ed|
|Key Skills||customer handling telesales telemarketing|
|About Company||Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighbouring (or nearby) country is called nearshore outsourcing.Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.|
|Contact Person||Mr.Mandeeep Sharma|
|Address||L-10, 3rd Floor ,Near Vishal Mega Mart Red Light Mahipalpur, New Delhi|